Phone.com Help Center

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Phone.com Help Center

Account & Billing

Account & Billing

Get information about account setup and billing, including managing users and extensions and transferring a phone number to Phone.com.

HIPAA Compliance FAQ's

Account Management

What are the terms and conditions for using Phone.com?

How can I block a number from calling my Phone.com number(s)?

How do I update company settings?

How can I add or remove minutes from my plan?

Where do I find my SIP credentials?

What do I do if I forgot my password?

How can I log in to my Phone.com applications?

How do I cancel my account?

What are company settings?

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Billing

Are there discounts for multiple users?

What is E911?

How can I see my past billing statements?

How can I update my payment method?

What taxes and fees are billed to my account?

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Users, Numbers, and Extensions

How do I add and manage users?

What do I do if my calls are being marked as SPAM or Scam Likely?

What do the My.Phone.Com user settings do?

How do I add phone numbers?

How do I add an extension to my account?

How do I delete phone numbers?

How do I update profile details?

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Number Transfer (Porting)

Why was my port (transfer) request rejected?

How do I port (transfer) a number to Phone.com?

How do I port (transfer) a number to another carrier?