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Phone.com Help Center

Call Handling

Call Handling

Learn how to set up and manage call-handling rules including greetings, call forwarding, voicemail, and company business hours.

What In-Call Features are available?

How do I place and manage calls using my browser?

What is the difference between a 411 Directory and Caller ID Name (CNAM)?

How can I update my outbound caller ID number or name?

What dial codes are available?

How do I set up a menu for callers?

How do I set up call handling rules?

Greetings

How do I set up a greeting?

Call Forwarding

How can I differentiate between business calls and my personal calls ?

How do I add a call queue or round robin call routing?

How do I set up call forwarding?

Voicemail

Where can I find or change my voicemail PIN?

How do I listen to and manage voicemail messages?

How do I set up my voicemail?

Business Hours

How do I set up call-handling rules based on my company's business hours?

Call Recording

How do I turn off the call recording beep?

How do I access and download my call recordings?

How do I record my phone calls?