--- title: Call Handling | Phone.com Help Center description: Learn how to set up and manage call-handling rules including greetings, call forwarding, voicemail, and company business hours. --- [Skip to content](https://support.phone.com/call-handling#main-content) [![Phone.com Logo](https://support.phone.com/hs-fs/hubfs/phonecomlogo.png?width=200&height=74&name=phonecomlogo.png)](https://phone.com) - [Contact Us](https://support.phone.com/contact-us) - [System Status](https://status.phone.com/) - [Trust Center](https://trust.phone.com/) - Privacy Statement Open main navigation Close main navigation - [Contact Us](https://support.phone.com/contact-us) - [System Status](https://status.phone.com/) - [Trust Center](https://trust.phone.com/) - Privacy Statement Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Phone.com Help Center](https://support.phone.com/) 2. [Call Handling](https://support.phone.com/call-handling) # Call Handling Learn how to set up and manage call-handling rules including greetings, call forwarding, voicemail, and company business hours. - [How do I set up and use the Communicator Softphone?](https://support.phone.com/how-do-i-setup-and-use-the-communicator-softphone) - [How do I set up a menu for callers?](https://support.phone.com/how-do-i-set-up-a-menu-for-callers) - [How can I update my outbound caller ID number or name?](https://support.phone.com/how-do-i-change-my-caller-id-name-or-number) - [Does Phone.com support CRM/API integration?](https://support.phone.com/does-phone.com-support-crm/api-integration) - [How do I place and manage calls using my browser?](https://support.phone.com/how-do-i-place-and-manage-calls-using-my-browser) - [What is the difference between a 411 Directory and Caller ID Name (CNAM)?](https://support.phone.com/411-directory-vs.-caller-id) - [What In-Call Features are available?](https://support.phone.com/what-are-the-in-call-features-and-dial-codes) - [What dial codes are available?](https://support.phone.com/what-dial-codes-are-available) See less ▼ ## Greetings - [How do I set up a greeting?](https://support.phone.com/how-do-i-set-up-a-greeting) ## Call Forwarding - [How do I set up call forwarding?](https://support.phone.com/how-do-i-setup-call-forwarding) - [How can I differentiate between business calls and my personal calls ?](https://support.phone.com/how-can-i-differentiate-between-business-calls-and-my-personal-calls) - [How do I add a call queue or round robin call routing?](https://support.phone.com/how-do-i-add-a-call-queue-or-round-robin-call-forwarding) ## Voicemail - [How do I set up my voicemail?](https://support.phone.com/how-do-i-set-up-my-voicemail) - [How do I enable voicemail notifications?](https://support.phone.com/how-do-i-enable-voicemail-notifications) - [Where can I find or change my voicemail PIN?](https://support.phone.com/where-can-i-find-or-change-my-voicemail-pin) - [How do I listen to and manage voicemail messages?](https://support.phone.com/how-do-i-listen-to-and-manage-voicemail-messages) - [How do I setup voicemail transcriptions?](https://support.phone.com/how-do-i-setup-voicemail-transcriptions) ## Business Hours - [How do I set up call-handling rules based on my company's business hours?](https://support.phone.com/how-do-i-set-up-call-handling-rules-based-on-my-companys-business-hours) - [How do i setup Holiday Hours?](https://support.phone.com/how-do-i-setup-holiday-hours) ## Call Recording - [How do I record my phone calls?](https://support.phone.com/call-recording) - [How do I access and download my call recordings?](https://support.phone.com/how-do-i-access-and-download-my-call-recordings) - [How do I turn off the call recording beep?](https://support.phone.com/how-do-i-turn-off-the-call-recording-beep) - [What's New?](https://support.phone.com/whats-new) - [Account & Billing](https://support.phone.com/account-billing#main-content) - [Account Management](https://support.phone.com/account-billing#account-management) - [Billing](https://support.phone.com/account-billing#billing) - [Users, Numbers, and Extensions](https://support.phone.com/account-billing#users-numbers-and-extensions) - [Call Handling](https://support.phone.com/call-handling#main-content) - [Greetings](https://support.phone.com/call-handling#greetings) - [Call Forwarding](https://support.phone.com/call-handling#call-forwarding) - [Voicemail](https://support.phone.com/call-handling#voicemail) - [Business Hours](https://support.phone.com/call-handling#business-hours) - [Call Recording](https://support.phone.com/call-handling#call-recording) - [Mobility](https://support.phone.com/mobility#main-content) - [ProSIM](https://support.phone.com/mobility#prosim) - [Mobile Apps](https://support.phone.com/mobility#mobile-apps) - [Audio and Video Conferencing](https://support.phone.com/audio-and-video-conferencing#main-content) - [Video Meetings](https://support.phone.com/audio-and-video-conferencing#video-meetings) - [Audio Conferencing](https://support.phone.com/audio-and-video-conferencing#audio-conferencing) - 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