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Call Handling
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      1. Phone.com Help Center
      2. Call Handling
      • Account & Billing
        • Account Management
        • Billing
        • Users, Numbers, and Extensions
        • Number Transfer (Porting)
      • Call Handling
        • Greetings
        • Call Forwarding
        • Voicemail
        • Business Hours
        • Call Recording
      • Mobile Apps
      • Audio and Video Conferencing
        • Video Meetings
        • Audio Conferencing
      • Text Messaging
        • Toll Free
      • Faxing
      • Live Receptionist
      • Devices and Networking
        • Troubleshooting
        • Device Features
        • Supported Hardware
      • International Calling and Numbers
      • More Services and Reporting
      • Forms
      • Contact Us

      Call Handling

      Learn how to set up and manage call-handling rules including greetings, call forwarding, voicemail, and company business hours.
      • What is the difference between a 411 Directory and Caller ID Name (CNAM)?
      • How can I update my outbound caller ID number or name?
      • What dial codes are available?
      • What In-Call Features are available?
      • How do I place and manage calls using my browser?
      • How do I set up a menu for callers?
      • How do I set up call handling rules?

      Greetings

      • How do I set up a greeting?

      Call Forwarding

      • How can I differentiate between business calls and my personal calls ?
      • How do I add a call queue or round robin call routing?
      • How do I set up call forwarding?

      Voicemail

      • Where can I find or change my voicemail PIN?
      • How do I listen to and manage voicemail messages?
      • How do I set up my voicemail?

      Business Hours

      • How do I set up call-handling rules based on my company's business hours?

      Call Recording

      • How do I turn off the call recording beep?
      • How do I access and download my call recordings?
      • How do I record my phone calls?
      Phone.com Help Center
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