--- title: What is additional usage/overage? description: Additional usage are charges associated with minutes that are in excess of your shared pool of minutes, international, toll free and pay phone calls. --- [Skip to content](https://support.phone.com/what-is-additional-usage/overage#main-content) [![Phone.com Logo](https://support.phone.com/hs-fs/hubfs/phonecomlogo.png?width=200&height=74&name=phonecomlogo.png)](https://phone.com) - [Contact Us](https://support.phone.com/contact-us) - [System Status](https://status.phone.com/) - [Trust Center](https://trust.phone.com/) - Privacy Statement Open main navigation Close main navigation - [Contact Us](https://support.phone.com/contact-us) - [System Status](https://status.phone.com/) - [Trust Center](https://trust.phone.com/) - Privacy Statement Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Phone.com Help Center](https://support.phone.com/?hsLang=en) 2. [Account & Billing](https://support.phone.com/account-billing?hsLang=en) 3. [Billing](https://support.phone.com/account-billing?hsLang=en#billing) # What is additional usage/overage? On your monthly invoice, you will see a line item for Additional Usage. This charge includes minutes that are in excess of your shared pool of minutes, international charges, and charges for calls from Canada and pay phones to a toll-free number. Viewing a Summary of Your Charges Start by logging into Control Pane/Configure based on Account. 1. Mouse over Call Info and click View/Search Call Logs. 2. Click Date Range to the top-left of the page and select a date range that matches that on your billing statement. 3. Click List Calls. The *Extension Usage* tab will show the total minutes used on each of your extensions. You may consider switching it to an unlimited extension for any extension with excessive usage. Upgrading an Extension 1. Mouse over Configure and click Manage Users & Extensions. 2. Click Edit for the extension you want to upgrade. 3. Click Upgrade to Unlimited Extension. You have upgraded this extension, meaning that unlimited calls can be made to the extension *from this point on*. Upgrading your extension will not take care of the overages incurred *before* the upgrade. \*Unlimited minute extensions are subject to fair use restrictions. For more information refer to the [terms of service](https://phone.com/customer-terms/) section 1.5. ***You agree to limit your use of the Service to ordinary and usual office voice communications and not to use the Service for auto-dialing, continuous or extensive call forwarding, telemarketing, fax broadcasting, fax blasting, or any type of automated or continuous use.”*** - [What's New?](https://support.phone.com/whats-new?hsLang=en) - [Account & Billing](https://support.phone.com/account-billing?hsLang=en#main-content) - [Account Management](https://support.phone.com/account-billing?hsLang=en#account-management) - [Billing](https://support.phone.com/account-billing?hsLang=en#billing) - [Users, Numbers, and Extensions](https://support.phone.com/account-billing?hsLang=en#users-numbers-and-extensions) - [Call Handling](https://support.phone.com/call-handling?hsLang=en#main-content) - [Greetings](https://support.phone.com/call-handling?hsLang=en#greetings) - [Call Forwarding](https://support.phone.com/call-handling?hsLang=en#call-forwarding) - [Voicemail](https://support.phone.com/call-handling?hsLang=en#voicemail) - [Business Hours](https://support.phone.com/call-handling?hsLang=en#business-hours) - [Call Recording](https://support.phone.com/call-handling?hsLang=en#call-recording) - [Mobility](https://support.phone.com/mobility?hsLang=en#main-content) - [ProSIM](https://support.phone.com/mobility?hsLang=en#prosim) - [Mobile Apps](https://support.phone.com/mobility?hsLang=en#mobile-apps) - [Audio and Video Conferencing](https://support.phone.com/audio-and-video-conferencing?hsLang=en#main-content) - [Video Meetings](https://support.phone.com/audio-and-video-conferencing?hsLang=en#video-meetings) - [Audio Conferencing](https://support.phone.com/audio-and-video-conferencing?hsLang=en#audio-conferencing) - [Text Messaging](https://support.phone.com/text-messaging?hsLang=en#main-content) - [Toll Free](https://support.phone.com/text-messaging?hsLang=en#toll-free) - [Numbers](https://support.phone.com/numbers?hsLang=en#main-content) - [Porting/ Number Transfer](https://support.phone.com/numbers?hsLang=en#porting-number-transfer) - [Adding & Deleting Numbers](https://support.phone.com/numbers?hsLang=en#adding-deleting-numbers) - [Faxing](https://support.phone.com/faxing?hsLang=en) - [Answering Services](https://support.phone.com/answering-services?hsLang=en#main-content) - [AI Receptionist](https://support.phone.com/answering-services?hsLang=en#ai-receptionist) - [Live Receptionist](https://support.phone.com/answering-services?hsLang=en#live-receptionist) - [Devices and Networking](https://support.phone.com/devices-and-networking?hsLang=en#main-content) - [Troubleshooting](https://support.phone.com/devices-and-networking?hsLang=en#troubleshooting) - [Device Features](https://support.phone.com/devices-and-networking?hsLang=en#device-features) - [Supported Hardware](https://support.phone.com/devices-and-networking?hsLang=en#supported-hardware) - [International Calling and Numbers](https://support.phone.com/international-calling-and-numbers?hsLang=en) - [Reporting](https://support.phone.com/reporting?hsLang=en) - [Forms](https://support.phone.com/forms?hsLang=en) - [Security & Compliance](https://support.phone.com/security-compliance?hsLang=en) - [Forward Connect](https://support.phone.com/forward-connect?hsLang=en) - [Partner Forms](https://support.phone.com/partner-forms?hsLang=en) - [Contact Us](https://support.phone.com/contact-us) - [System Status](https://status.phone.com/) - [Trust Center](https://trust.phone.com/) - Privacy Statement [![Phone.com Logo](https://support.phone.com/hs-fs/hubfs/phonecomlogo-1.png?width=300&height=112&name=phonecomlogo-1.png "Phone.com Logo")](https://www.phone.com/) Phone.com Help Center Copyright © 2026, Phone.com