How do I cancel my account?

It is important that we speak with you as we must verify your account in order to cancel it

In order to cancel your service, please call our Customer Loyalty Department at 1-877-472-9245 between the hours of 10:00 am and 6:30 pm Eastern time, Monday through Friday.

When you cancel your service, you will no longer be able to access your Inbox for voicemail, call logs, SMS messages, or faxes. You will also lose any greeting and hold-music files, so please download any content that you want to keep before canceling.


Important Information About Transfering Your Number to Another Provider

If you want to transfer your phone number to another provider, the number must be active for the new carrier to initiate the transfer. This means that you should not cancel your account until the new provider has verified that the number transfer is complete. 


We thank you for being a customer of and hope we’ll be able to serve you in the future.