How do I cancel my account?
It is important that we speak with you as we must verify your account in order to cancel it
In order to cancel your Phone.com service, please call our Customer Loyalty Department at 1-877-472-9245 between the hours of 10:00 am and 6:30 pm Eastern time, Monday through Friday.
When you cancel your Phone.com service, you will no longer be able to access your Inbox for voicemail, call logs, SMS messages, or faxes. You will also lose any greeting and hold-music files, so please download any content that you want to keep before canceling.
Important Information About Transfering Your Phone.com Number to Another Provider
If you want to transfer your Phone.com phone number to another provider, the number must be active for the new carrier to initiate the transfer. This means that you should not cancel your Phone.com account until the new provider has verified that the number transfer is complete.
Why can't I cancel my account online?
We understand the importance of making account cancellation straightforward. Because a business phone number can be critical to a company’s operations, we require account validation before processing a cancellation. This safeguard helps prevent unauthorized users from disconnecting service or causing a business to lose access to its phone number.
Phone.com provides business telecommunications services regulated by the FCC, and many click-to-cancel requirements either exempt regulated telecommunications services or apply only to consumer—not business-to-business—transactions. Requirements vary by jurisdiction, however, and we take our applicable obligations seriously.
Our validation process is intended only to confirm that the request comes from an authorized user. We respond promptly to cancellation requests and, once authorization is confirmed, process the cancellation without unnecessary delay or additional charges.
We thank you for being a customer of Phone.com and hope we’ll be able to serve you in the future.