What is the difference between the Intelligent Answer Bot and Live Receptionist?

Phone.com customers can take advantage of our Live Receptions Service (live humans) or our Intelligent Answer Bot (AI-powered automated reception).

Live Receptionist
Intelligent Answer Bot



Live Receptionist

    With Live Receptionist, your business can now have its very own live answering service adding versatility, flexibility, and availability to your company no matter the size.

    High call volume? Multiple extensions to transfer to? Appointments to book? No problem. ​

    With our US-based professional live receptionists, your calls will be answered by a real person then guided to wherever you choose such as a voicemail box or a different extension. ​

    Your Live Receptionist Can:

    • Answer in your company name with a scripted response.
    • Take messages and send them via email or text.
    • Forward calls to voicemail, extensions, or mobile phones.
    • Complete an attended transfer.
    • Schedule appointments for clients and prospects.
    • Maintain HIPAA compliance.

    Receptionist Availability

    Monday – Friday: 8AM to 9PM EST (5AM to 6PM PST)

    Saturday: 9AM to 8PM EST (6AM to 5PM PST)



    Plans start at $90 per month.

    Intelligent Answer Bot - Beta

    Get your callers to the right person and screen out SPAM and other unwanted calls with our AI-powered Intelligent Answer Bot.


    What can the Intelligent Answer Bot do?
    The Intelligent Answer Bot is our AI-powered virtual reception service. It routes callers according to your instructions 24×7.

    With the Answer Bot, you can:

    • Have calls answered in your company name with a scripted response
    • Forward callers to voicemail, extensions, or mobile phones
    • Have the caller’s name announced before accepting a transfer
    • Receive messages via email
    • This service will be offered at $0/month for a limited time during its introductory period.
    HubSpot Video



    What similarities do they have?

    • You can have multiple scripts on the same account
      • Can support both the Intelligent Answer Bot and Live Reception at the same time
    • Warm Transfer (similar to call screening) will allow a customer to accept a call with a yes.
    • Extension CHR setups will be followed through completely every time it is transferred to an extension. For example, if the extension rings the mobile app, then forwards to an external number, both actions will be followed prior to the scripting next destination
    • Charges are billed per script, and annual billing is due the moment the script is made for the remainder of the cycle.


    Why would I choose one over the other?

    Our Live Reception service is ideal for businesses that want to provide white glove service to callers during business hours.  The receptionists are capable of setting appointments, providing basic business information, and getting calls and messages to the right team members.

    The Intelligent Answer Bot is an inexpensive (for now, free) solution that doesn't use real humans but is still able to screen and route calls efficiently and effectively. Some customers use the Intelligent Answer Bot to manage calls after hours or on days when Live Reception is not available.