With Forward Connect, Phone.com customers can get a business phone number and forward calls to any other number.
What is Forward Connect?
Forward Connect is a service that allows you to select a business phone number and forward calls to any other number you like. Many customers use it to get business calls on their personal mobile device, allowing them to have a polished, professional brand identity, while enjoying the convenience of having only one physical phone to manage.
What Features are Not Supported by Forward Connect?
Forward Connect is a designed to forward business calls to a designated number, that means the service does not support:
- Outbound calls
- Text Messaging
- Fax (sending and receiving)
- More than one phone number per account
- Forwarding to International numbers
If you need any of these features, our business phone system is the right choice for you. Learn more about our standard pricing and packaging here.
Getting Started
Choose your business phone number.
The first step is to select your business phone number. Our AI-powered number selector will search through our inventory of phone numbers and suggest some that match your search query. You can enter a keyword or phrase, information about your business, your location, or specific digits, such as an area code.
If you find a number you like, click on the box to select it. Otherwise, you can refresh the page to get another set of numbers to choose from.
Some custom and toll-free numbers have a one-time acquisition fee. You will see it in the just above the number. This one-time fee will not increase your monthly cost.
Complete Checkout
Once you've selected your business phone number, we'll gather some information about your business and get your credit card information.
Telecom taxes are based on your location, so taxes will be shown on the checkout screen as soon as your address is entered.
Fine Tune Your Settings
By default, Forward Connect is set to forward calls to the number you designated on the checkout page. You can change this during setup, or anytime you like by visiting your dashboard.
Calls will be transferred unannounced and the caller will hear a default ring tone while the transfer takes place. You'll get your voicemail in the same way you do other calls to your mobile device.
If you are happy with these settings, you don't need to do anything else. Your new business number is ready to use immediately.
You do have some options to do even more. You can:
Add a Welcome Greeting
If you'd like callers to hear a message before the call is forwarded, you can type in the text during setup or later by visiting your dashboard.
Set Inbound Caller ID
By default, the number that called you will be the Caller ID on your mobile device, but if you'd rather you can change it to display the number that was called.
Choose a Ringtone
If you want callers to hear something other than the standard ringtone, there are multiple options to choose from.
Enable Call Screening
By default, call screening is disabled. Calls will be forwarded to the designated number. With Call Screening disabled, voicemail messages will go to your mobile device as if the caller dialed it directly.
With Call Screening enabled, calls will be announced with the designated voice tag, such as “business call” or the name of your business. You can choose to accept or reject the call.
If the call is rejected or there is no answer, you can set it to disconnect the call or send it to your Phone.com voicemail.
If call screening is enabled, you will get voicemails on your dashboard by clicking Call Logs from the left menu.
Call Recording
If you would like to add call recording to your account, you can do so for just $4.95 per month for 300 minutes or $14.95 per month for 1000 minutes. You can turn it on under Settings in the My Account dropdown on the left side of your screen.
You’ll get your recordings from the Call Logs screen. Call recordings can be downloaded and are accessible from your Dashboard for 13 months.
In Call Features
While on a call, you can use the dialer on their mobile device to:
Transfer a call to another number: *2
Retrieve a call that has been transferred: *0
Start or stop recording a call: *7
Place an ongoing call on hold: *8
Block an incoming call number or unblock a previously blocked number: *9
These codes offer flexibility and enhanced control over call management during the course of a conversation.