--- title: How do I access reports? description: From My.Phone.com & Control.phone. com you can access account activity reports, call recording and a bunch of other great features. --- [Skip to content](https://support.phone.com/reports#main-content) [![Phone.com Logo](https://support.phone.com/hs-fs/hubfs/phonecomlogo.png?width=200&height=74&name=phonecomlogo.png)](https://phone.com) - [Contact Us](https://support.phone.com/contact-us) - [System Status](https://status.phone.com/) - [Trust Center](https://trust.phone.com/) - Privacy Statement Open main navigation Close main navigation - [Contact Us](https://support.phone.com/contact-us) - [System Status](https://status.phone.com/) - [Trust Center](https://trust.phone.com/) - Privacy Statement Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Phone.com Help Center](https://support.phone.com/?hsLang=en) 2. [Reporting](https://support.phone.com/reporting?hsLang=en) # How do I access reports? ## From My.Phone.com & Control.phone. com you can access account activity reports, call recording and a bunch of other great features. The **Reports** drop down in [My.Phone.com](https://my.phone.com) gives Phone.com administrators access to the following valuable information. ### Call Logs The **Call Logs** report gives you details about each incoming and outgoing call on your account. This is also where you can listen to and download your call recordings.  If you do not see Call Logs listed under Reports[, use the instructions for the Control Panel](https://support.phone.com/reports#controlpanel) to access your call logs.   ![Access Recordings](https://support.phone.com/hs-fs/hubfs/Access%20Recordings.png?width=688&height=344&name=Access%20Recordings.png) ### Call Summary The call summary report groups your calls into useful buckets, such as inbound/outbound, first call/last call, cost, duration and more. ### ![Call Summary](https://support.phone.com/hs-fs/hubfs/Call%20Summary.png?width=688&height=256&name=Call%20Summary.png) Call Types The Call Types report visualizes your inbound and outbound calls. ### ![Call Types Report](https://support.phone.com/hs-fs/hubfs/Call%20Types%20Report.png?width=688&height=256&name=Call%20Types%20Report.png) ### Calls by Date This report charts your calls during a date range that you specify. ![Calls by date report screenshot](https://support.phone.com/hs-fs/hubfs/Calls%20by%20date%20report.png?width=688&height=256&name=Calls%20by%20date%20report.png) ### Calls Geo Distribution This report lets you see a map of calls during a time range that you select. You can map inbound calls, outbound calls, or both. ![Call geo-distribution report](https://support.phone.com/hs-fs/hubfs/Call%20Geo%20Report.png?width=688&height=256&name=Call%20Geo%20Report.png)   ### Total Calls This chart shows all calls during a chosen time period. ![Total calls report screenshot](https://support.phone.com/hs-fs/hubfs/Total%20calls%20report.png?width=688&height=256&name=Total%20calls%20report.png) ### Calls Per Extension Here you can see the inbound and outbound calls for each user/extension. ### ![Calls per extension screenshot](https://support.phone.com/hs-fs/hubfs/Calls%20per%20extension%20report.png?width=688&height=256&name=Calls%20per%20extension%20report.png) ### Calls Per Number Likewise, you can see the inbound and outbound calls for each phone number.   ![Calls per number report screenshot](https://support.phone.com/hs-fs/hubfs/Calls%20per%20number%20report.png?width=688&height=256&name=Calls%20per%20number%20report.png) ### SMS Logs This reports lets you filter to find logs of your text messages. ![SMS Log Report Screenshot](https://support.phone.com/hs-fs/hubfs/SMS%20Log%20Report.png?width=688&height=413&name=SMS%20Log%20Report.png) ### Access Call Logs Using the Control Panel If you don't see Call Logs under Reports in My.Phone.com, you can access them using the Control Panel. Log into the Control Panel as an administrator and choose **Call Logs** from the **Call Info** top menu item.   ![CP Call Logs](https://support.phone.com/hs-fs/hubfs/CP%20Call%20Logs.png?width=688&height=180&name=CP%20Call%20Logs.png) Filter to find the call you are interested in. If there is a call recording, you can choose Listen to hear the call recording or Download to move it to your computer.   ![CP Call Logs 2](https://support.phone.com/hs-fs/hubfs/CP%20Call%20Logs%202.png?width=688&height=428&name=CP%20Call%20Logs%202.png)   - [What's New?](https://support.phone.com/whats-new?hsLang=en) - [Account & Billing](https://support.phone.com/account-billing?hsLang=en#main-content) - [Account Management](https://support.phone.com/account-billing?hsLang=en#account-management) - [Billing](https://support.phone.com/account-billing?hsLang=en#billing) - [Users, Numbers, and Extensions](https://support.phone.com/account-billing?hsLang=en#users-numbers-and-extensions) - [Call Handling](https://support.phone.com/call-handling?hsLang=en#main-content) - [Greetings](https://support.phone.com/call-handling?hsLang=en#greetings) - [Call Forwarding](https://support.phone.com/call-handling?hsLang=en#call-forwarding) - [Voicemail](https://support.phone.com/call-handling?hsLang=en#voicemail) - [Business Hours](https://support.phone.com/call-handling?hsLang=en#business-hours) - [Call Recording](https://support.phone.com/call-handling?hsLang=en#call-recording) - [Mobility](https://support.phone.com/mobility?hsLang=en#main-content) - [ProSIM](https://support.phone.com/mobility?hsLang=en#prosim) - [Mobile Apps](https://support.phone.com/mobility?hsLang=en#mobile-apps) - [Audio and Video Conferencing](https://support.phone.com/audio-and-video-conferencing?hsLang=en#main-content) - [Video Meetings](https://support.phone.com/audio-and-video-conferencing?hsLang=en#video-meetings) - [Audio Conferencing](https://support.phone.com/audio-and-video-conferencing?hsLang=en#audio-conferencing) - [Text Messaging](https://support.phone.com/text-messaging?hsLang=en#main-content) - [Toll Free](https://support.phone.com/text-messaging?hsLang=en#toll-free) - [Numbers](https://support.phone.com/numbers?hsLang=en#main-content) - [Porting/ Number Transfer](https://support.phone.com/numbers?hsLang=en#porting-number-transfer) - [Adding & Deleting Numbers](https://support.phone.com/numbers?hsLang=en#adding-deleting-numbers) - [Faxing](https://support.phone.com/faxing?hsLang=en) - [Answering Services](https://support.phone.com/answering-services?hsLang=en#main-content) - [AI Receptionist](https://support.phone.com/answering-services?hsLang=en#ai-receptionist) - [Live Receptionist](https://support.phone.com/answering-services?hsLang=en#live-receptionist) - [Devices and Networking](https://support.phone.com/devices-and-networking?hsLang=en#main-content) - [Troubleshooting](https://support.phone.com/devices-and-networking?hsLang=en#troubleshooting) - [Device Features](https://support.phone.com/devices-and-networking?hsLang=en#device-features) - [Supported Hardware](https://support.phone.com/devices-and-networking?hsLang=en#supported-hardware) - [International Calling and Numbers](https://support.phone.com/international-calling-and-numbers?hsLang=en) - [Reporting](https://support.phone.com/reporting?hsLang=en) - [Forms](https://support.phone.com/forms?hsLang=en) - [Security & Compliance](https://support.phone.com/security-compliance?hsLang=en) - [Forward Connect](https://support.phone.com/forward-connect?hsLang=en) - [Partner Forms](https://support.phone.com/partner-forms?hsLang=en) - [Contact Us](https://support.phone.com/contact-us) - [System Status](https://status.phone.com/) - [Trust Center](https://trust.phone.com/) - Privacy Statement [![Phone.com Logo](https://support.phone.com/hs-fs/hubfs/phonecomlogo-1.png?width=300&height=112&name=phonecomlogo-1.png "Phone.com Logo")](https://www.phone.com/) Phone.com Help Center Copyright © 2026, Phone.com