The article will cover FAQ's for ProSIM iPhone users
How do I know if my iPhone is supported?
- iOS 15.4 or later. Recommended: iOS 17.1 or later
- iPhone XR or later. iPhone 12 or later is recommended when Phone.com ProSIM is used as a second SIM
- Supported on US and Global iPhone models only
*Be sure to double check with your device's manufacturer for compatibility with ProSIM and dual SIM.
How do I know if my iPhone is locked?
To check if your phone is locked:
- Go into your iPhone’s Settings
- Select “General”
- Select “About”
- Scroll down to “Carrier Lock” and see what it says
“No SIM restrictions” means your phone is unlocked, while “SIM locked” it is.
How do I back up my contacts and messages?
To ensure your contacts and messages are backed up please ensure you have it synced to your iCloud. To sync to your iCloud go to your Settings, Select your name on the top of the screen, select iCloud. Tap Drive (or iCloud drive), then turn on Sync this device.
Can I transfer my ProSIM to a new device?
Yes, you can transfer your ProSIM but you will need to download a new QR code. Go to your ProSIM tab, select your ProSIM and click transfer eSIM to get the new QR code
If you have an iphone your contacts and messages should be restored from iCloud.
Can I make outbound calls from the ProSIM using a private caller ID?
No, outbound calls will not work if the outbound caller ID is set to private.
How can I distinguish between my primary phone number's call logs and my ProSIM call logs?
On iPhone, there will be an indicator which will display the acronym of your business phone line. It will show on your call logs and incoming calls.
Can I change the default carrier for calls and text messages?
Yes, you can update the default carrier. Go to the 'Settings' tab, select 'Cellular,' then choose 'Default Voice.' From there, you can select which line you would like to set as your default voice line.
Can I use FaceTime with the ProSIM?
Yes, you can use FaceTime with your ProSIM phone number.
Can I send iMessages from my iPhone using my ProSIM?
Yes, you can send iMessages from iPhone to iPhone using your ProSIM, but note that data will NOT be synced to your phone.com account.
Can iMessage and Facetime be turned off?
No, iMessage and FaceTime are independent technologies that operate through Apple’s ecosystem, and they cannot be turned off by a ProSIM. Since they are managed at the software level by Apple, they are not controlled by the ProSIM or carrier settings.
Will incoming calls ring into either carrier while on an ongoing call?
For iPhone, incoming calls will ring on the other line if you're on an active call. You can hold one call and answer the other, but merging calls across carriers is not supported.
Does ProSIM support RCS messaging?
This is not supported at this time
Why can't I send or receive text messages on my iPhone even though I have a user assigned to SMS and an approved campaign?
If you're experiencing issues sending or receiving SMS on your iPhone, follow these steps:
- Go to Settings
- Select "Messages"
- Tap "Send & Receive"
- Choose your eSIM number
This should enable SMS functionality for your eSIM.
Can I toggle ProSIM off?
Yes, you can toggle your eSIM on or off using your device’s settings:
Go to Settings > Cellular, select your ProSIM number, and toggle Turn This Line On/Off.
! Note: Turning off your ProSIM is not the same as terminating. Turning off your eSIM will not stop you from being charged !
Network
Is 5G supported on the ProSIM?
Currently, LTe is supported. We are actively working on supporting 5g.
What cellular network does the Phone.com ProSIM use?
The Phone.com ProSIM operates on the AT&T network, utilizing AT&T's extensive cellular towers to provide reliable coverage and service for voice and data communications. The AT&T network covers 96% of the US. You can view a coverage map here.
Do not see an answer to a ProSIM question you have? Please contact our support team at 800-998-7087 for additional assistance.