The article will cover FAQ's for ProSIM Android users
How do I know if my Android is supported?
Google:
- Android 13 with March 2023 update or later
- Pixel 6 and later
Samsung:
- Android 14 or later
- Android 13 and OneUI 5.1
- Supported on US and European models only
*Be sure to double check with your device's manufacturer for compatibility with ProSIM and dual SIM.
How can I distinguish between my primary phone number's call logs and my ProSIM call logs?
On Android, a small icon will appear on the right side of call logs in the Recents tab to differentiate business calls from personal calls. You can also filter by your ProSIM or personal calls.
How do I know if my Android is locked?
To check if your phone is locked:
- Go into your Android phone’s Settings
- Select “Connections” (or “Network and Connections”)
- From here you can select “Network Operators” and see if multiple networks are available. This would mean your phone is likely unlocked. Otherwise, follow the next steps.
- Scroll down and select “More connection settings”
- Select “Network unlock” to view your “Network lock status”
This will tell you whether your phone is locked to a specific carrier or unlocked.
How do I back up my contacts and messages?
Enable Automatic Backup to Google Drive:
- Open your device's Settings app.
- Tap on "Google" or "Accounts & backup."
- Select "Backup" or "Back up to Google Drive."
- Ensure "Back up to Google Drive" is turned on.
- Choose the Google account you want to use for backups.
Back Up Contacts:
- Open your device's Settings app.
- Tap on "Google" or "Accounts & backup."
- Select "Google Contacts" or "Contacts."
- Make sure "Automatically back up & sync device contacts" is turned on.
Back Up Messages:
- The process for backing up messages varies depending on your messaging app.
- For SMS/MMS messages, some Android devices offer an option to back up messages to Google Drive.
- For other messaging apps (e.g., WhatsApp, Telegram), check the app's settings for backup options.
Will incoming calls ring into either carrier while on an ongoing call?
Devices that support Dual SIM Dual Active (DSDA) will allow you to receive call waiting notifications on both lines during an active call on either SIM. If your device only supports Dual SIM Dual Standby (DSDS), you'll start receiving notifications for the second SIM after disconnecting from the ongoing call.
Can I change the default carrier for calls and text messages?
Yes, you can update the default carrier.
- Go to the 'Settings' app
- Select ‘Connections’
- Choose ‘SIM manager’
- Tap ‘Primary SIM’
- Choose the SIM you want set as the Primary SIM
- Confirm by tapping ‘Change’
Can I transfer my ProSIM to a new device?
Yes, you can transfer your ProSIM by visiting my.phone.com, selecting your ProSIM, and clicking Transfer eSIM to receive a new QR code. Android data can be transferred via Google Backup & Restore.
Can I toggle ProSIM off?
Yes, you can toggle your eSIM on or off using your device’s settings:
Go to Settings > Connections > SIM manager, toggle the ProSIM on/off, and confirm by tapping Turn Off or Turn On.
! Note: Turning off your ProSIM is not the same as terminating. Turning off your eSIM will not stop you from being charged !
Network
Is 5G supported on the ProSIM?
Currently, LTe is supported. We are actively working on supporting 5g.
What cellular network does the Phone.com ProSIM use?
The Phone.com ProSIM operates on the AT&T network, utilizing AT&T's extensive cellular towers to provide reliable coverage and service for voice and data communications. The AT&T network covers 96% of the US. You can view a coverage map here.
Do not see an answer to a ProSIM question you have? Please contact our support team at 800-998-7087 for additional assistance.