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How do I set up call forwarding?

You can forward calls to a number of your choice, like your personal phone number.

Phone.com administrators can forward any number to another phone number.  It can be done in the Configure app or the Admin Control Panel.

 

Set Up Forwarding Using My.phone.com (Admin Only)

Set Up Forwarding Using the Control Panel

 

Forward a Number via My.phone.com (Admin Access Only)

Login to Configure.Phone.com.

1. Select Admin from the left navigation bar

2. Select Numbers

3. Select Edit next to the number you want to set up call forwarding for

Admin + Number Forwarding

 

This will open the number configuration screen.

NxT Forwarding 2025

 

Scroll to the Call Handling section and choose Forward to a Number from the drop-down menu.

NxT Forwarding 4 2025

 

Enter the number to which you would like your calls forwarded, and click save.

NxT Forwarding 5 2025

 

Forward a Number in the Control Panel

Log in to Control.Phone.com.

Mouse over Configure and select Manage Numbers.

Class Forwarding 1

Select Edit for the number you want to forward.

Class Forwarding 2

 

For Number Action, click Edit.

Class Forwarding 3

 


Change Select Operation to Forward Call.

Class Forwarding 4

 


Enter the phone number or extension that you want calls forwarded to. You can also set additional ring options like ring duration and hold music.

Click Save Rule Settings.

Class Forwarding 5

Your call forwarding is now setup and you can start receiving calls!