You have the option of adding live receptionist answering to your active Phone.com service for an additional monthly fee. You can select a plan based on your anticipated number of minutes used.
| 50 Minutes | $90.00/month |
| 100 Minutes | $140.00/month |
| 200 Minutes | $265.00/month |
| 250 Minutes | $315.00/month |
| 500 Minutes | $560.00/month |
| 1000 Minutes | $910.00/month |
Billing cycle: Billing will occur either monthly or annually depending on the billing cycle of your Phone.com account.
Call duration: Call durations will be calculated in one-minute increments and fractional minutes will be rounded up to the nearest whole minute.
For inbound calls, Receptionist Service time is calculated starting from the time the receptionist receives the call and ends when a receptionist transfers the call through to someone, or to voicemail, or otherwise disconnects because the call is over. We include hold time and exclude the talk time once a call is transferred to you or your voicemail box.
For outbound calls, Receptionist Service minutes are calculated by counting the time the Outbound Call Specialist is on the transferred call.
Overages: If calls exceed the number of minutes alloted for your Live Receptionist plan, a per-minute fee of up to $2.99 per minute is charged. To keep costs low and predicable, you can upgrade to a higher level plan at any time by contacting our support team.
Account administrators can track the number of minutes used and remaining in My.Phone.com.
Click Admin from the left navigation, then choose Live Answer Connect and click the Call History tab.
Contact us at 877-746-6310 to get started with Live Receptionist or to make any changes to your plan.