How do I troubleshoot my mobile app?

Use this guide to help you troubleshoot your Phone.com mobile app

Try these basic troubleshooting steps first

Verify the internet speed
- Recommended speeds can be found here
Are you a my.phone.com user? Do you have a specific error being given?
- If yes, it is something likely affecting the account and not the application. Please contact support
Verify the mobile application is up to date
Verify that the phone’s internal software is up to date
Log out and back in to the app

If you have done all of the following and continue to experience app issues, please contact our support team