ProSIM
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      1. Phone.com Help Center
      2. Mobility
      3. ProSIM

      How do I setup ProSIM?

      Follow this guide to learn how to purchase and setup ProSIM on your mobile device in 3 easy steps

      1. Check Compatibility
      2. Purchase
      3. Use

      CHECK ProSIM COMPATIBILITY


      Pre-Check

      • Your mobile device needs to have active cellular service with a primary carrier i.e Verizon, T-mobile
      • Your device must not be locked to your primary carrier. Learn Here how to Unlock your device

      Which devices support Phone.com's ProSIM?

      Apple:

      • iOS 15.4 or later. Recommended: iOS 17.1 or later
      • iPhone XR or later. iPhone 12 or later is recommended when Phone.com ProSIM is used as a second SIM
      • Supported on US and Global iPhone models only

      Google:

      • Android 13 with March 2023 update or later
      • Pixel 6 and later

      Samsung:

      • Android 14 or later
      • Android 13 and OneUI 5.1
      • Supported on US and European models only

      Be sure to check with your device's manufacturer for compatibility with ProSIM and dual SIM.

      Purchasing ProSIM

      How much does a Phone.com ProSIM cost?

      Each ProSIM is $10 per month plus taxes and fees.  The first month is free.

      Is there a free trial period?

      Yes, each user can enjoy a one-month free trial, starting when the first ProSIM on the account is ordered.


      How do I buy a ProSIM?

      You can add as many ProSIMs to your account as you like by accessing the Phone.com Store in My.Phone.com. (Excludes Express Connect forward-only plans.)

      How do I install a ProSIM?

      Once you add a ProSIM to your account and assign it to a user, you will receive an email with a link to install the eSim on your device; alternatively, you will see a QR code that you can scan to get started.

      You can also go to the SIM manager on your device and click the option to Add eSIM. From there, you can scan the QR code to install the ProSIM.

      Can I purchase an eSIM if I’m not the account administrator?

      If you're not the account administrator, you can make a request for the admin to purchase the ProSIM for you. They have the necessary access to complete the purchase.

      Can I transfer my ProSIM to another phone?

      Not at this time. To install an eSIM on a second device, a new eSIM is required. Users can remove the eSIM from one phone number and add a new one to a different number at no additional cost.

      Can I cancel my ProSIM service?

      Yes. You can cancel your ProSIM service at any time by deleting the ProSIM from the account. 

       

      Using ProSIM


      How do I switch between Phone.com's ProSIM and my personal line on my device?

      You will be able to switch between phone lines from your dialer page or your messaging app.

      How do I access voicemail?

        • If you're using an iPhone, go to the Voicemail tab in your Phone app. Your Phone.com ProSIM mailbox will appear there, and you can tap Call to listen to your messages.
        • If you’re using an Android, tap on the voicemail notification to place an outbound call to your voicemail box.
        • Dial *8686 from your Phone.com eSIM to access voicemail.
        • Check your voicemail through your Phone.com account (voicemails are stored for 30 days).