How do I set up call forwarding?

Phone.com administrators can forward any number to another phone number. It can be done in the Configure app or the Admin Control Panel.

1. Select Admin from the left navigation bar

2. Select Numbers

3. Select Edit next to the number you want to set up call forwarding for

This will open the number configuration screen.

Scroll to the Call Handling section and choose from the drop-down menu the forwarding option that best suits your needs:

Ring User: Allows you to select a user's extension to receive calls

Use a Menu: Allows an automated numeric system to sort and forward calls per settings you enable

Send to Voicemail: Does NOT forward calls for answering; prompts the caller to leave a voice message.

Forward to a Number: Allows you to enter a telephone number to receive calls on

Enter the number to which you would like your calls forwarded, and click save.

Mouse over Configure and select Manage Numbers.

Select Edit for the number you want to forward.

For Number Action, click Edit.

Choose from the drop-down menu the forwarding option that best suits your needs:

Forward Call : Allows you to enter a telephone number or enter a user extension number to receive calls.

Leave Voicemail: Does NOT forward calls for answering; prompts the caller to leave a voice message.

Receive Fax: Designates the number to receive faxes (the number will NOT be able to receive calls if this setting is enabled)

Goto Queue: Allows a queue forwarding system to soft and forward calls per settings you enabled in the Configure>Queue settings.

Goto Menu: Allows an automated numeric system to sort and forward calls per settings you enabled in the Configure > Menu settings.

Dial-by-name Directory: Prompts callers to find a user's extension via their name

Play Recording: Will play a prerecorded message of your choice that you have uploaded to your account.

Play Hold Music: Will play hold music
Disconnect: Hangs up the call

Live Receptionist: Forwards calls to a live receptionist

Click Save Rule Settings.

You can also set additional ring options like ring duration and hold music.

Your call forwarding is now setup and you can start receiving calls!

You can forward calls to a number of your choice, like your personal phone number.