E911 Addresses assist 911 operators in locating you in the event you ever dial 911 from your IP device.
With device extensions you MUST enter your e911 address information & ensure it is always up to date. The address should be the address the device is physically located at. This can be set from the website.
The add your geographical location to a device extension on Classic, follow the steps listed below.
- Log into your phone.com account
- Navigate to Configure> Manage Users & Extensions
- Click edit on your extension
- Expand the Settings menu
- Click E911 address (this option is not available for virtual and softphone extensions)
- Click Update Address
- Enter the address information and click Continue
- One the next screen, click Submit
- If you receive a warning/ error, click the Override Validation button
The add your geographical location to a device extension on NxT, follow the steps listed below.
- Log into your admin portal on configure.phone.com
- Click on Phones on the left side
- You will see a list of all phones here
- Click the red plus sign if none is assigned, or the edit pen if there is one
- Once the address is entered in fully, click continue
- If you receive a warning/ error, click the Confirm button to override
***If you are using your mobile application or My.Phone.com, you will need to verbally tell the operator your location, as it will not provide your address to them.