--- title: How do I order a new IP phone, adaptor, or other accessories? description: This article explains how to order an IP phone or ATA device from Phone.com, as well as how to modify or cancel your order. --- [Skip to content](https://support.phone.com/how-do-i-order-a-new-ip-phone-adaptor-or-other-accessories#main-content) [![Phone.com Logo](https://support.phone.com/hs-fs/hubfs/phonecomlogo.png?width=200&height=74&name=phonecomlogo.png)](https://phone.com) - [Contact Us](https://support.phone.com/contact-us) - [System Status](https://status.phone.com/) - [Trust Center](https://trust.phone.com/) - Privacy Statement Open main navigation Close main navigation - [Contact Us](https://support.phone.com/contact-us) - [System Status](https://status.phone.com/) - [Trust Center](https://trust.phone.com/) - Privacy Statement Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Phone.com Help Center](https://support.phone.com/?hsLang=en) 2. [Devices and Networking](https://support.phone.com/devices-and-networking?hsLang=en) # How do I order a new IP phone, adaptor, or other accessories? ## This article explains how to order an IP phone or ATA device from Phone.com, as well as how to modify or cancel your order. In addition to our flexible phone service, Phone.com offers a variety of IP phones and analog telephone adapters (ATAs) that let you place and receive VoIP calls using your Internet connection. There are benefits to ordering a phone directly from us.  Phone.com offers: - A 30-day warranty on all devices - Pre-configured devices for instant setup and use - Award-winning phone and chat support, 365 days a year, to help you get going quickly! **What Phones Do We Offer?** We have many [phone models](https://www.phone.com/voip-phones/) to choose from, but three basic device categories: - Desk Phones These phones connect directly to an internet connection and are meant for desks and offices. - Conference Phones These phones connect directly to an internet connection and are designed for meeting rooms. - Analog Telephone Adapters These are used to connect a regular analog phone to your VoIP service. ### **Ordering Your Device** Ordering a device from Phone.com is easy.  If you would like help making your selection, or have any questions, give our sales team a ring at **(877) 746-6310** and choose option 1. Our experts will help you get the right devices for your needs and take care of the ordering process for you. If you prefer self-service, you can order devices using the Phone.com Store in My.Phone.com. Log into [My.Phone.com](https://my.phone.com) as an administrator, select the **Store** from the left navigation and click on **Buy Phones**.   ![buy phones](https://support.phone.com/hs-fs/hubfs/buy%20phones.png?width=688&height=319&name=buy%20phones.png) Add the phones and other devices you would like to your cart. Note: the number of IP Phones is limited to the number of available users in your account. When you are ready click "**Next**" at the bottom of the page. You will now be prompted to assign a user or an extension to the device and to set the e911 address for the device.  ***It is essential that the e911 device is complete and correct and that you change it if the device location is moved.***   ***![assign phones](https://support.phone.com/hs-fs/hubfs/assign%20phones.png?width=688&height=301&name=assign%20phones.png)*** Once these are set, click next. You will be prompted to provide the shipping information for your new devices. You can use an method of payment already associated with your account or add a new one. You will have the opportunity to review your order before confirming it. ![review order](https://support.phone.com/hs-fs/hubfs/review%20order.png?width=688&height=426&name=review%20order.png)   - [What's New?](https://support.phone.com/whats-new?hsLang=en) - [Account & Billing](https://support.phone.com/account-billing?hsLang=en#main-content) - [Account Management](https://support.phone.com/account-billing?hsLang=en#account-management) - [Billing](https://support.phone.com/account-billing?hsLang=en#billing) - [Users, Numbers, and Extensions](https://support.phone.com/account-billing?hsLang=en#users-numbers-and-extensions) - [Call Handling](https://support.phone.com/call-handling?hsLang=en#main-content) - [Greetings](https://support.phone.com/call-handling?hsLang=en#greetings) - [Call Forwarding](https://support.phone.com/call-handling?hsLang=en#call-forwarding) - [Voicemail](https://support.phone.com/call-handling?hsLang=en#voicemail) - [Business Hours](https://support.phone.com/call-handling?hsLang=en#business-hours) - [Call Recording](https://support.phone.com/call-handling?hsLang=en#call-recording) - [Mobility](https://support.phone.com/mobility?hsLang=en#main-content) - [ProSIM](https://support.phone.com/mobility?hsLang=en#prosim) - [Mobile Apps](https://support.phone.com/mobility?hsLang=en#mobile-apps) - [Audio and Video Conferencing](https://support.phone.com/audio-and-video-conferencing?hsLang=en#main-content) - [Video Meetings](https://support.phone.com/audio-and-video-conferencing?hsLang=en#video-meetings) - [Audio Conferencing](https://support.phone.com/audio-and-video-conferencing?hsLang=en#audio-conferencing) - [Text Messaging](https://support.phone.com/text-messaging?hsLang=en#main-content) - [Toll Free](https://support.phone.com/text-messaging?hsLang=en#toll-free) - [Numbers](https://support.phone.com/numbers?hsLang=en#main-content) - [Porting/ Number Transfer](https://support.phone.com/numbers?hsLang=en#porting-number-transfer) - [Adding & Deleting Numbers](https://support.phone.com/numbers?hsLang=en#adding-deleting-numbers) - [Faxing](https://support.phone.com/faxing?hsLang=en) - [Answering Services](https://support.phone.com/answering-services?hsLang=en#main-content) - [AI Receptionist](https://support.phone.com/answering-services?hsLang=en#ai-receptionist) - [Live Receptionist](https://support.phone.com/answering-services?hsLang=en#live-receptionist) - [Devices and Networking](https://support.phone.com/devices-and-networking?hsLang=en#main-content) - [Troubleshooting](https://support.phone.com/devices-and-networking?hsLang=en#troubleshooting) - [Device Features](https://support.phone.com/devices-and-networking?hsLang=en#device-features) - [Supported Hardware](https://support.phone.com/devices-and-networking?hsLang=en#supported-hardware) - [International Calling and Numbers](https://support.phone.com/international-calling-and-numbers?hsLang=en) - [Reporting](https://support.phone.com/reporting?hsLang=en) - [Forms](https://support.phone.com/forms?hsLang=en) - [Security & Compliance](https://support.phone.com/security-compliance?hsLang=en) - [Forward Connect](https://support.phone.com/forward-connect?hsLang=en) - [Partner Forms](https://support.phone.com/partner-forms?hsLang=en) - [Contact Us](https://support.phone.com/contact-us) - [System Status](https://status.phone.com/) - [Trust Center](https://trust.phone.com/) - Privacy Statement [![Phone.com Logo](https://support.phone.com/hs-fs/hubfs/phonecomlogo-1.png?width=300&height=112&name=phonecomlogo-1.png "Phone.com Logo")](https://www.phone.com/) Phone.com Help Center Copyright © 2026, Phone.com