How do I disable my Intelligent Answer Bot Script?

There are two important steps to disabling your Intelligent Answer Bot script.

If you no longer wish to use a script that you enabled for the Intelligent Answer Bot, you can disable your script at any time. Once you have disabled your script, you will no longer be billed for it. 

Both steps must be completed to preserve your caller's experience and end your monthly billing for the script.

Step 1 - Disable the Script

Log into More Services and select Reception Services from the left menu. Click on the three dot icon next to Intelligent Answer Bot script that  you wish to disable.

Disable IAB 3

 

Click Disable Script.

Disable IAB 4

 

Confirm that you want to disable the script.

Disable IAB 5

This will prevent future billing for this script, but you must also remove it from any numbers that are using it for call handling.

Step 2 - Remove the Script from Your Call Handling Rules

If your Call Handling settings point to a disabled script, you callers will get a generic message asking them to leave a message.

You can change the call handling rules in either Configure or the Control Pannel, depending on you you administer your account.

Configure

Navigate to the Configure app.

Disable IAB 6

Select Numbers from the left menu, then click the Edit icon next to the number for which the script is in use.

Disable IAB 1

 

Scroll to the Call Handling portion of the page and choose a different Intelligent Answer Bot Script or an alternative method of routing your callers.

Disable IAB 2

If your Call Handling settings point to a disabled script, you callers will get a generic message asking them to leave a message.

Control Panel

Log into the Control Panel.

Open the Configure menu and click on Manage Numbers.

disable IAB 7

Click the Edit icon next to the number that uses the disabled script for call handling.

Disable IAB 8

 

Click Edit next to the Number Action.

Disable IAB 9

Select an enabled script or choose a different number action.

Disable IAB 10

Disable IAB 11

Click Save Rule Settings.