--- title: How do I disable my AI-Receptionist Script? description: There are two important steps to disabling your AI-receptionist script. --- [Skip to content](https://support.phone.com/how-do-i-disable-my-ai-receptionist-script#main-content) [![Phone.com Logo](https://support.phone.com/hs-fs/hubfs/phonecomlogo.png?width=200&height=74&name=phonecomlogo.png)](https://phone.com) - [Contact Us](https://support.phone.com/contact-us) - [System Status](https://status.phone.com/) - [Trust Center](https://trust.phone.com/) - Privacy Statement Open main navigation Close main navigation - [Contact Us](https://support.phone.com/contact-us) - [System Status](https://status.phone.com/) - [Trust Center](https://trust.phone.com/) - Privacy Statement Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Phone.com Help Center](https://support.phone.com/?hsLang=en) 2. [Answering Services](https://support.phone.com/answering-services?hsLang=en) 3. [AI Receptionist](https://support.phone.com/answering-services?hsLang=en#ai-receptionist) # How do I disable my AI-Receptionist Script? ## There are two important steps to disabling your AI-Receptionist script. If you no longer wish to use a script that you enabled for AI-Receptionist, you can disable your script at any time. You will not be billed for it in your next billing cycle.  Both steps must be completed to preserve your caller's experience and end your monthly billing for the script. ### Step 1 - Disable the Script Log into My.Phone.com and select **AI Receptionist** from the **Administration** dropdown on left menu. Click on the three dot icon next to the AI-Receptionist script that  you wish to disable. Click **Disable Script.** ![Disable Script](https://support.phone.com/hs-fs/hubfs/Disable%20Script.png?width=670&height=349&name=Disable%20Script.png) Confirm that you want to disable the script. ![Disable IAB 5](https://support.phone.com/hs-fs/hubfs/Disable%20IAB%205.png?width=670&height=220&name=Disable%20IAB%205.png) This will prevent future billing for this script, but you must also remove it from any numbers that are using it for call handling. ### Step 2 - Remove the Script from Your Call Handling Rules If your Call Handling settings point to a disabled script, you callers will get a generic message asking them to leave a message. You can change the call handling rules in either Configure or the Control Panel, depending on you you administer your account. #### My.Phone.com Choose **Numbers** under the **Administration** dropdown in [My.Phone.com](https://my.phone.com).  If you do not see Numbers in this dropdown, skip to the instructions to manage numbers in Control Panel. Click the pencil icon next to the number that is currently using your disabled script.   ![AI-Connect 1-1](https://support.phone.com/hs-fs/hubfs/AI-Connect%201-1.png?width=670&height=243&name=AI-Connect%201-1.png)   Scroll to the Call Handling portion of the page and choose a different AI-Receptionist (Previously AI- Connect) Script or an alternative method of routing your callers.   ![Disable CHR-1](https://support.phone.com/hs-fs/hubfs/Disable%20CHR-1.png?width=670&height=413&name=Disable%20CHR-1.png) If your Call Handling settings point to a disabled script, you callers will get a generic message asking them to leave a message. #### Control Panel If you don't have the Numbers option under Administration in My.Phone.com, log into the [Control Panel.](https://control.phone.com) Open the **Configure** menu and click on **Manage Numbers**. ![disable IAB 7](https://support.phone.com/hs-fs/hubfs/disable%20IAB%207.png?width=670&height=316&name=disable%20IAB%207.png) Click the **Edit icon** next to the number that uses the disabled script for call handling. ![Disable IAB 8](https://support.phone.com/hs-fs/hubfs/Disable%20IAB%208.png?width=670&height=251&name=Disable%20IAB%208.png)   Click **Edit** next to the Number Action. ![Disable IAB 9](https://support.phone.com/hs-fs/hubfs/Disable%20IAB%209.png?width=670&height=582&name=Disable%20IAB%209.png) Select an enabled script or choose a different number action. ![Disable IAB 10](https://support.phone.com/hs-fs/hubfs/Disable%20IAB%2010.png?width=670&height=534&name=Disable%20IAB%2010.png) ![Disable IAB 11](https://support.phone.com/hs-fs/hubfs/Disable%20IAB%2011.png?width=670&height=528&name=Disable%20IAB%2011.png) Click **Save Rule Settings**. - 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