Virtual receptionist can be assigned via Configure.phone.com or Control.phone.com
In the CHR section of a number in Configure App, choose “Use Receptionist Services.”
Choose existing scripts or create a new one
Existing scripts will be visible in the drop down section for both Live and Virtual Receptionist.
If you choose to create a new script, you will then need to choose between the Virtual Receptionist and the Live Receptionist option.
With either option, the pre-populated settings for a new script will include a greeting with the company name and a warm transfer to each activated user (unactivated users will need to be added in More Services) with a failover to the user's voicemail if the call is rejected or unanswered.
Save, and edits will be available in More Services
After creating your script, you will be able to log into to control panel to enable the script with the following steps
Click on Configure at the top
Edit the number to allow the script to be run on
Edit number actions
Choose Receptionist and then the script drop-down that the customer would like to use