How do I access and download my call recordings? administrators can listen to and download call recordings using More Services.

To access and download your call recordings:

  • Log into using your administrator credentials or click on More Services from the left menu in the Configure app.
  • Select Call logs under the My Account menu item from the left menu. 

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  • You can Play or Download the call recording for this call by clicking on one of the green icons.​

    Click on the arrow down for each call log will expand the information, and you can see all the details about this exact call.

MS Download