1. Phone.com Help Center
  2. Devices and Networking

Can I use my own phone with Phone.com?

Phone.com allows you to bring your own device, our support team will even help you enable it on your account.

As their are so many device types, we created this list to help you determine if your device is supported.

If your device/s make and model is listed as a supported device contact our support team and they will assist you with configuring your device settings.

If your device/s make and model is not listed as a supported device you'll need to talk with one of our representatives to see whether your make and model will work with our service. Even then ,if your phone doesn't work with our service for some reason, we have a wide range of phones and adapters for purchase here .

Before you call, please make a note of the following details:

  • Your phone's make and model number.
  • Your phone's Media Access Control (MAC) address. The MAC address, sometimes called a Serial Number (SN), is usually located on a sticker on the back or under side of your phone. It is a 12-digit hexadecimal string (example: ECC822B07C38), and we need it in order to add the phone to your account.
  • If the device is from another phone service provider it might be "locked" so that it only works with that service. Please check the documentation that came with your phone and let us know if the device might be locked when you call us.

When you call, we will confirm whether your phone will work with Phone.com's service, add the device to your account and help you set it up.