Gateway messaging will not be supported after November 30, 2024.
What is gateway messaging?
Gateway messaging (sometimes called "Easy dial") refers to a method of sending and receiving messages such as SMS (text) or MMS (images) through a centralized messaging gateway, which serves as an intermediary between the sender and the recipient. Messaging gateways act as a bridge, facilitating communication between different networks, platforms, or protocols, transmitting messages across various devices and carrier networks.
Am I using gateway messaging?
If you are using the Phone.com mobile app or My.Phone.com, you are not using gateway messaging and the changes do not affect you.
If you are using the standard messaging app on your mobile device to send messages using your Phone.com number, you will need to download the Phone.com mobile app or use My.Phone.com to send messages. In addition, if your phone number is not registered for SMS, you will need to register it.
If you are using gateway messaging, you will have seen messages similar to this screenshot.
Why is Phone.com ending support for gateway messaging?
New industry regulations and registration requirements make it impossible for Phone.com to continue to support this method of sending messages. (Learn more about the industry requirement called 10DLC registration.)
How can I send messages using my Phone.com phone number?
If you have registered your Phone.com phone number for text messaging, please download and use the Phone.com app or use My.Phone.com both of which are available to you at no additional charge. Click here for more information.
How do I know if my phone number is registered to send text messages?
Visit My.Phone.com and click on SMS Registration under Administration. If your number is registered you will see it listed in the Numbers With Texting tab.
How do I register my number if it is not already registered?
This article provides step-by-step instructions for number registration.